ServiceNow AI Agents: Build, Deploy & Govern Autonomous Enterprise Workflows

ServiceNow AI Agents: Build, Deploy and Govern Autonomous Enterprise WorkflowsMaster Low-Code Automation, Predictive Intelligence, Virtual Agent, and Agentic AI on ServiceNowUnlock the next evolution of enterprise automation with ServiceNow AI Agents.In today’s fast-moving digital landscape, organizations are shifting from reactive workflows to autonomous, AI-driven operations that reduce costs, improve efficiency, and deliver smarter user experiences. This book is your practical, hands-on guide to building and scaling intelligent workflows using ServiceNow’s powerful low-code platform and AI capabilities.Whether you are a developer, administrator, architect, or business leader, this guide helps you design, deploy, and govern AI-powered workflows across ITSM, HRSD, CSM, and enterprise-wide use cases.Why This Book MattersTraditional automation is no longer enough. Modern enterprises need agentic AI systems that can understand context, make decisions, and act autonomously.This book bridges the gap between low-code development and AI-driven execution, giving you the tools to build systems that don’t just automate tasks—but intelligently manage them.What You Will LearnBuild with Low-Code, Scale with ConfidenceMaster Flow Designer and App Engine Studio to create enterprise-grade applications with minimal coding.Leverage ServiceNow AI CapabilitiesUse Predictive Intelligence for machine learning insights, Virtual Agent for conversational automation, and Now Assist with AI Agents for proactive, goal-driven workflows.Design Intelligent, Autonomous WorkflowsCombine automation and AI to create scalable, maintainable systems that adapt to real-world business needs.Apply Real-World Use CasesITSM: Predictive incident management and auto-resolutionHRSD: Intelligent employee onboarding with personalized AI supportCSM: Proactive customer service using Virtual Agent and predictive analyticsGo Beyond Basics with Advanced TechniquesLearn when to extend with scripting, integrate securely with external APIs, optimize performance, and implement governance frameworks for AI-driven processes.Prepare for the Future of Enterprise AIExplore emerging trends in agentic AI and how to position your organization for next-generation autonomous workflows.Who This Book Is ForServiceNow developers and administrators integrating AI into workflowsSolution architects building scalable enterprise automationLow-code and citizen developers creating intelligent applicationsIT, HR, and customer service leaders driving digital transformationProfessionals preparing for ServiceNow certifications and AI implementationsWhat Makes This Book DifferentFocus on real enterprise use cases, not just theoryCombines low-code + AI + governance in one practical guideCovers latest capabilities including AI Agents and Now AssistDesigned for both beginners and experienced ServiceNow professionalsThe OutcomeBy the end of this book, you will be able to:Build intelligent workflows using ServiceNow low-code toolsIntegrate AI into enterprise processes with confidenceDesign autonomous systems that reduce manual effortGovern and scale AI-driven workflows in production environmentsTransform reactive workflows into intelligent, self-operating systems.Start building ServiceNow AI Agents that deliver real business impact today. Read more